Friday, January 03, 2014

Pizza Hut Free Rewards

I was given a reward .. I tried to claim it but apparently I need to buy an un-discounted pizza to claim my reward. So my reward is in fact a fee. I pointed this out when complaining to a survey about this issue .. and was given a reward requiring .. not impressed .. but upset enough to seek this out and write it.
Pizza Hut Australia

Hi David, can we get a bit more clarification. What reward did you receive exactly?
.. none .. I was offered a cheesy garlic bread .. or calzone .. or cheesecake .. one time, another time it was .. garlic bread on line or inshore .. SM704980JC .. SDC23458DD .. SDZ49551KR .. SDL16581DX
Pizza Hut Australia

Thanks for clarifying David. The terms and conditions are to receive this item with a full priced pizza. Just hold onto the code until you plan on ordering next.
feel free to cover yourself from liability .. but it comes across as an insult ..
We received your comment about our 50 percent off pizza deal. This deal was only applicable to round medium and large pizzas ordered at menu price which excludes combinations with any of our other great deals.
 Thank you for being a customer.
 Make it Great!
Pizza Hut Customer Service Team
Thanks for completing our feedback survey!
Pizza Hut
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Thanks for your recent visit to Pizza Hut Canley Vale. Your feedback is exceptionally important to us and we will make sure you have a great experience next time you visit Pizza Hut.
In return for your time to complete our survey, there are two deals which you can access below. One is redeemable through our online ordering system by using the code below when ordering. The second is only redeemable in-store by simply printing this email and presenting it in store on your next visit. These great deals are exclusively for customers who have completed the survey and are only available for a short time so be sure to check the expiry dates below so you don't miss out.
Once again the team at Pizza Hut would like to say a big thank you for your feedback and look forward to showing you a great experience on your next visit.  

Graeme Houston
General Manager, Pizza Hut
USE COUPON CODE: SM704980JC      EXPIRES ON: 13/01/2014*
USE IN STORE                                         EXPIRES ON: 13/01/2014**
* Available Online only. Must accompany a full priced large Pizza Purchase. Not available with any other discount or coupon. 

** Coupon only valid in-store. Coupon must be surrendered at time of purchase. Must accompany a full priced large pizza purchase. Not available with any other coupon or discount.
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Hey David,
You're now in our top tier of terrific customers! To say thanks for your loyalty, we'd like
to spoil you with a freebie. You don't need to do anything, just quote the code below.
Thanks again, and look out for more delicious free food coming your way.
Choose your free reward
Coupon code: SDC23458DDExpires: 07/01/14
Coupon code: SDZ49551KRExpires: 07/01/14
Coupon code: SDL16581DXExpires: 07/01/14
*Online only offer with any large pizza purchase. Not available with any other offer. Add $8 for delivery, minimum order value $20. 10% surcharge applies on public holidays. Offer Expires: 07/01/14

===USA Pizza Hut is different .. note their reply .. 
Hi David,

Thank you for taking the time to contact us.
I have passed your complaint onto our Marketing department so they can review and take your feedback into consideration the next time our products and services are reviewed.

Kind Regards,

Pizza Hut Customer Service
P: 1300 553 899 
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