I like the look and sound of the product. I could use two of their 12 oz cups for when I go walking each day. They could keep my drinks cool which is important to me in Melbourne. Also, I don't have a decent sized fridge and it would be good to have such things during the summer days when I also have no air conditioner.
I live in a share house with some shady people, and some good people. One does not always know which is which. When I ordered, the price of two cups came out at about $aud130, but I could afford that if I could use them. I'm not on disability pension, but I've been labelled as having a disability, and that severely limits my income. The website assured me of delivery on signature. I ordered through Paypal.
Twelve days later I get a morning phone call saying it will be delivered. I ask if it will be that day but the response from the guy wasn't clear. I wait, but also go about my day, and prepare for my work. I'm getting a short snooze at 3pm for my 4:50 start on zoom. a knock on my door at 3:20 pm and I disconnect my sleep apnea machine and answer the door. An elderly man, neighbour, whom I know to take amphetamines and is a life long criminal, apologises for waking me and I ask if there had been a delivery. Another flatmate I don't get along with, Mo, is watching from his door with a knowing grin. John says "I was going up the street and was wondering if you wanted anything." He'd never shown such consideration before. I said "No thanks. I'm waiting on a package. I need to sign for it." He said he didn't know anything about it. Mo is laughing as he goes to his room. I check the website tracking my order. It says the delivery guy has received it, but I can't tell if it says that it has been delivered. I check down stairs at the door and outside. No parcel.
Next day I contact the delivery guy, and get no reply. I contact the website and try to explain that I can't read their delivery advice clearly. No reply. I try FB site and get no reply. I wait patiently. Two weeks later I send another email, saying I will cancel the order until I hear back from them. They immediately reply that they will contact their delivery guy. I call him. He shows me a picture of my place on the day John knocked on my door. It shows people from my share house outside, including Mo's car.
By now, J has probably fenced the cups. I tell him I will pay him $30 if he can find them, no questions asked. He wants me to describe them, which I do.
I advise Sttoke of what has happened. I think they have a depraved indifference to my situation. But, then they promise to replace them.
====
Delivery! Sttoke sent replacements.
No comments:
Post a Comment