Insurance isn't hard, but they make it seem hard. Nearly three months have passed. Because they are not my home contents, they are building insurance, their failure has prevented anything much happening. Half my unit was repainted .. the half GIO didn't cover. They have replaced damaged cupboards, but not floor tiles. Or a kick board in the bathroom. Or a drain cover. Or bathroom tiles affected by their employees. Or a bathroom cold water tap cover they misplaced. As a result, they have delayed painting, carpeting and replacement of items. They chose a contractor related (through business) to the plumber who caused the mess.

GIO is part of Suncorp .. I won't deal with any of these